Returns & Exchanges
Your Satisfaction is My Priority
At Henry’s Watches, I take immense pride in the quality and craftsmanship of every timepiece I offer. If for any reason you’re not completely satisfied with your purchase, I’m here to help.
Returns
Timeframe
You have 30 days from the date you receive your watch to initiate a return. If 30 days have passed since your order was delivered, unfortunately, I can’t offer you a refund or exchange.
Cancellations are valid within 1 hour of ordering.
Condition
To be eligible for a return, your watch must be unused, in the same condition as you received it, and in its original packaging.
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Please note that Mystery Boxes are excluded from returns.
Process
To start a return, please email me at info@henrys-watches.com with your order number and a brief explanation of why you’d like to return the item.
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A return form must be requested and included with your return.
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Refunds are only processed if the watch is sent to the correct return address listed on the return form and the package is successfully delivered.
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For your protection, I strongly recommend insured shipping so you have proof of delivery.
Please note that I do not offer free returns.
Refused Packages
If a package is refused at the door and returned to sender, a $10 fee will be deducted from your refund to cover handling costs.
Refunds
Inspection
Once I receive and inspect your return, I will send you an email to notify you that I have received your item. I will also let you know if your refund has been approved or rejected.
Processing
If your refund is approved, I will process it, and a credit will automatically be applied to your original method of payment within 7–10 business days.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company; it may take some time before your refund is officially posted.
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Contact your bank. Processing times for refunds can vary.
If you’ve done all of this and still haven’t received your refund, please contact me at info@henrys-watches.com.
Damaged or Defective Items
If you receive a damaged or defective item, you are entitled to a replacement once photo proof is provided.
I only replace items if they are defective or damaged. If you need to exchange your watch for the same item, email me at info@henrys-watches.com, and I will assist you with the process.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once I receive the returned item, I will send you a gift certificate.
Questions?
If you have any further questions, feel free to reach out to me at info@henrys-watches.com. I’m always here to help!
