FAQ
Welcome to Our FAQ Page
At Henry’s Watches, we understand that you might have a few questions, and we’re here to help. Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us directly!
1. How long will it take to receive my order?
Each watch is carefully inspected and packed with care. Please allow 1-3 business days for processing. Once your order has been shipped, delivery typically takes 5-10 business days depending on your location.
2. Do you offer free shipping?
Yes, we’re happy to offer free shipping on all orders. It’s our way of thanking you for choosing Henry’s Watches and supporting our brand.
3. Can I track my order?
Absolutely! As soon as your watch is on its way, you’ll receive a confirmation email with a tracking number. This will allow you to follow your order’s journey to your door.
4. What is your return policy?
Your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, you can return your watch within 30 days of receiving it. The watch must be unworn and in its original packaging. Please visit our Refund Policy page for more details, or contact us at info@henrys-watches.com to start the return process.
5. Do you ship internationally?
Yes, we do! We’re thrilled to offer free worldwide shipping.
6. How should I care for my watch?
To keep your watch looking and functioning its best:
• Cleaning: Wipe it gently with a soft, damp cloth. Avoid harsh chemicals or soaking it.
• Storage: Store your watch in a cool, dry place, preferably in its original box.
• Maintenance: Ensure the battery is replaced as needed, and for mechanical watches, wind them regularly.
If you have specific questions about maintaining your watch, feel free to send us a message.
7. Can I customize a watch?
We love helping customers create something truly special. If you’re interested in customization, please contact us at info@henrys-watches.com, and we can discuss the possibilities.
8. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, Amex, and Discover. You can also pay securely using PayPal, Apple Pay, Google Pay, and Shop Pay.
9. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible at info@henrys-watches.com. If your watch has not yet been processed, we’ll do our best to accommodate your request. Once an order has been processed or shipped, cancellations or changes may not be possible.
10. How do I contact you?
We’re always here to help with any questions or concerns. You can reach us by email at info@henrys-watches.com.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out. We’re here to make your experience with Henry’s Watches as smooth and enjoyable as possible!
